The Effective Training Corporation
Business Training
The following programmes contain the EQ Hallmarks as core material:

3. Effective Customer Service
Customer Service is 99.9% about attitude. Most service-providers are relatively competent in terms of skills delivery but poor service is still a reality in South Africa. The problem is seldom a lack of skills but more of shoddy attitude. This training teaches customer service staff to apply the EQ skills to address their attitude. This is important because profitability is dependent upon the business' ability to retain customers.

4. Effective Selling
To be successful sales people need more than product knowledge and sales skills. They need to learn to become more personable and build strong relationships with their customers. Here the emotional and social skills contained in the EQ programme make the difference. These are applied in a sales process that teaches sales staff what really counts in making the sale.
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